CSA
Authorized · PassengerUSDOT 534459· MC238928· CARRIER· EIN 56-1411884
⬇ PDF report

HIGHLAND EXPRESS SHUTTLE SERVICE

Legal: DILLARD-LEWIS INC

4209 WILLOW OAK RD, RALEIGH, NC, 27604(919) 670-4137chad.cline@highlandexpress.usKATHY CLUFF
Vetting snapshot
Authority
Active
operating authority
Insurance
$1M BIPD
THE CINCINNATI INSURANCE CO.
Vehicle OOS
2%
below 22% national avg
Driver OOS
0%
below 6.7% national avg
Crashes 24mo
2
none fatal
Red flags
None
nothing flagged
96
/ 100

Risk factors

Low riskVioCodes score
2 crashes in the last 24 months

A weighted read of the public FMCSA signals below — authority, insurance, out-of-service, crashes, roadside OOS rates, and carrier connections. A starting point for vetting, not a guarantee.

Authority & insurance

MC238928

Operating authority and insurance on file — from FMCSA Licensing & Insurance (L&I).

Common
None
Contract
Active
Broker
None
Authorized for: Passenger
Liability (BIPD)
$1M on file
$1.5M required
Cargo
Not on file
not required
Bond / surety
Not on file
not required
Insurance filings
ON FILELiability (BIPD) — BMC-91X$1M coverageeff 04/12/2024
THE CINCINNATI INSURANCE CO.· policy EBA 071 21 21
ON FILELiability (BIPD) — BMC-91X$500K coverageeff 04/12/2024
THE CINCINNATI INSURANCE CO.· policy EBA 071 21 21
Authority history (10) ▾
04/01/2013CONTRACTINVOLUNTARY REVOCATIONDISCONTINUED REVOCATION (04/12/2013)
03/08/2012CONTRACTINVOLUNTARY REVOCATIONDISCONTINUED REVOCATION (03/22/2012)
11/23/2009CONTRACTINVOLUNTARY REVOCATIONDISCONTINUED REVOCATION (06/21/2010)
05/05/2005MOTOR PASSENGER CONTRACT CARRIERREINSTATED
01/10/2005CONTRACTINVOLUNTARY REVOCATIONDISCONTINUED REVOCATION (01/26/2005)
05/08/2002CONTRACTINVOLUNTARY REVOCATIONDISCONTINUED REVOCATION (06/04/2002)
07/14/2000CONTRACTINVOLUNTARY REVOCATIONDISCONTINUED REVOCATION (08/04/2000)
05/22/2000MOTOR PASSENGER CONTRACT CARRIERGRANTEDREVOKED (04/18/2005)
06/10/1998CONTRACTINVOLUNTARY REVOCATIONDISCONTINUED REVOCATION (06/25/1998)
03/14/1991MOTOR PASSENGER CONTRACT CARRIERGRANTEDTRANSFERRED (05/22/2000)
Insurance history15 insurers on record
Filing timeline (32)
  1. NATIONAL INTERSTATE INSURANCE COMPANY$1.4MCancelled
    BIPD/Excess · eff 04/12/202305/17/2024
  2. NATIONAL INTERSTATE INSURANCE COMPANY$100KCancelled
    BIPD/Primary · eff 04/12/202305/17/2024
  3. NATIONAL INTERSTATE INSURANCE COMPANY$100KReplaced
    BIPD/Primary · eff 04/12/202304/12/2024
  4. PHILADELPHIA INDEMNITY INSURANCE COMPANY$1.5MCancelled
    BIPD/Primary · eff 04/12/202205/12/2023
  5. PHILADELPHIA INDEMNITY INSURANCE COMPANY$1.5MReplaced
    BIPD/Primary · eff 04/12/202204/12/2023
  6. PHILADELPHIA INDEMNITY INSURANCE COMPANY$1.5MReplaced
    BIPD/Primary · eff 04/12/202104/12/2022
  7. PHILADELPHIA INDEMNITY INSURANCE COMPANY$1.5MReplaced
    BIPD/Primary · eff 04/12/202004/12/2021
  8. PHILADELPHIA INDEMNITY INSURANCE COMPANY$1.5MReplaced
    BIPD/Primary · eff 04/12/201904/12/2020
  9. PHILADELPHIA INDEMNITY INSURANCE COMPANY$1.5MReplaced
    BIPD/Primary · eff 04/12/201804/12/2019
  10. PHILADELPHIA INDEMNITY INSURANCE COMPANY$1.5MReplaced
    BIPD/Primary · eff 04/12/201704/12/2018
  11. PHILADELPHIA INDEMNITY INSURANCE COMPANY$1.5MReplaced
    BIPD/Primary · eff 04/12/201604/12/2017
  12. PHILADELPHIA INDEMNITY INSURANCE COMPANY$1.5MReplaced
    BIPD/Primary · eff 04/12/201504/12/2016
  13. PHILADELPHIA INDEMNITY INSURANCE COMPANY$1.5MReplaced
    BIPD/Primary · eff 04/12/201404/12/2015
  14. PHILADELPHIA INSURANCE COMPANY$1.5MReplaced
    BIPD/Primary · eff 04/12/201304/12/2014
  15. UNIVERSAL INSURANCE COMPANY$1.5MCancelled
    BIPD/Primary · eff 04/12/201204/26/2013

Source: FMCSA Licensing & Insurance (L&I), public data. This shows the carrier’s federal insurance filings (BMC-91X liability, BMC-34 cargo) — the federally-required minimums on file for operating authority — not the carrier’s full commercial policy (its actual auto combined-single-limit, general liability, cargo, or workers’ comp, which appear on the carrier’s ACORD certificate of insurance). Always confirm current coverage with a COI from the carrier’s agent before making a vetting decision.

Roadside inspection performance

Out-of-service rate vs national average. Lower is better.

Vehicle49 inspections · 2% OOS · National 22%
Driver4 inspections · 0% OOS · National 6.7%

CSA performance breakdown

FMCSA · Sep 2026

49 inspections · 1 violations (0 OOS) · 0% of inspections had an OOS finding.

49
Inspections
1
Violations
0
OOS violations
1
Distinct codes

Violations by BASIC

click to filter codes

1
total

Top cited codes

score = count × severity weight

Most inspected in · top 2 states

  • CA25
  • WA5

Latest FMCSA SMS snapshot. Codes link to the lookup — severity weighting, contest angles, and the DataQs Drafter for each. Click a BASIC to filter the codes.

Recommendations

What’s driving each score, what to do about it, and where it could go.

Unsafe Driving needs attention

Low impact

Estimated Unsafe Driving percentile of 0% is under the 50% line. In decent shape, but here's what's driving it.

What to do
  • Review recent inspections with violations in this BASIC and take remedial action with drivers/equipment

Hours-of-Service Compliance needs attention

Low impact

Estimated Hours-of-Service Compliance percentile of 0% is under the 50% line. In decent shape, but here's what's driving it.

What to do
  • Review recent inspections with violations in this BASIC and take remedial action with drivers/equipment

Driver Fitness needs attention

Low impact

Estimated Driver Fitness percentile of 0% is under the 65% line. In decent shape, but here's what's driving it.

What to do
  • Review recent inspections with violations in this BASIC and take remedial action with drivers/equipment

Controlled Substances/Alcohol needs attention

Low impact

Estimated Controlled Substances/Alcohol percentile of 0% is under the 65% line. In decent shape, but here's what's driving it.

What to do
  • Review recent inspections with violations in this BASIC and take remedial action with drivers/equipment

Recommendations are generated from the carrier’s public FMCSA roadside-inspection record. Percentiles and projections are VioCodes estimates, not official FMCSA figures. Informational, not legal advice.

90-day safety improvement plan

What this carrier has struggled with most in the last 90 days — where to focus now.

No roadside inspections in the last 90 days — nothing to work on right now.

Inspection & crash map

live · FMCSA MCMIS

Every inspection and crash on record — hover a point for the summary, click for full detail (codes, severity, CSA points).

64
Inspections
6
Violations
1
Out-of-service
8
CSA points
14
Crashes
13
States
cleanviolOOS

CSA points = violation severity weight × FMCSA time weight (3× in the last 6 months, 2× at 6–12, 1× at 12–24). Points are spread within each state — FMCSA records the inspection state, not an exact location. Source: FMCSA MCMIS.

Equipment

VINs via NHTSA

44 distinct vehicles seen in this carrier’s roadside inspections.

44 bus
2017 FORD Transitseen 3×
1FBZX2ZM4HKA23399· 63505H2 CA
2014 FORD E-350seen 3×
1FBSS3BL1EDA81333· 12277V1 CA
2016 FORD Transitseen 3×
1FBZX2ZMXGKA93763· 89268J2 CA
2009 FORD E-350seen 2×
1FBSS31L69DA10037· 47552B1 CA
2014 FORD E-350seen 2×
1FBSS3BL5EDA01001· 12273V1 CA
2014 FORD E-350seen 2×
1FBSS3BL4EDB03972· 29475E2 CA
2018 FORD Transitseen 2×
1FBZX2YG7JKA72727· 87983T2 CA
2018 FORD Transitseen 2×
1FBZX2ZM3JKA29331· 22489Y2 CA
2024 FORD Transitseen 2×
1FBAX2YG1RKB43381· 83149C4 CA
2017 FORD Transitseen 2×
1FBZX2YM9HKA94972· 65010F3 CA
2018 FORD Transitseen 2×
1FBZX2YM7JKA29060· 72487R2 CA
2023 FORD Transitseen 2×
1FBAX2Y87PKB69781· 9GSU936 CA
2019 FORD Transitseen 2×
1FBZX2ZM1KKB02892· 76180C4 CA
2017 FORD Transit
1FBZX2ZM7HKA46028· 70832S2 CA
2016 FORD Transit
1FBZX2ZM8GKA60888· CK69469 AZ
2013 FORD E-350
1FBSS3BLXDDA04653· 12275V1 CA
2011 FORD E-350
1FBSS3BL1BDA52300· 68879K1 CA
2012 FORD E-350
1FBSS3BL1CDA76145· 26383N3 CA
2024 FORD Transit
1FBAX2YG2RKB47021· ZT3100 NC
2024 FORD Transit
1FBAX9YG9RKB14445· ZT3116 NC
2024 FORD Transit
1FBAX9YG6RKB43322· ZT3117 NC
2024 FORD Transit
1FBAX2YG0RKB43369· 83147C4 CA
2024 FORD Transit
1FBAX2YG8RKB43409· 83196C4 CA
2024 FORD Transit
1FBAX2YG2RKB47097· 83195C4 CA
2020 FORD Transit
1FBAX2YG2LKA26478· 02710K3 CA
2015 FORD Transit
1FBZX2ZM8FKA31227· 70816J3 CA
2018 FORD Transit
1FBZX2ZM3JKA29152· 50209R2 CA
2008 FORD E-350
1FBSS31L38DB06643· 10854N1 CA
2012 FORD E-350
1FBSS3BLXCDA88391· 10854N1 CA
2023 FORD Transit
1FBAX2Y84PKB91933· 83434C4 CA

+ 14 more.

Equipment is inferred from VINs recorded on roadside inspections (FMCSA MCMIS), decoded via the NHTSA vPIC API — it reflects vehicles inspected, not a current fleet roster.

Crash record (US, last 24 months)

Total

2

Tow-away

2

Injury

1

Fatal

0

Company profile

FMCSA census

PRIVATE PASSENGER, BUSINESS;PRIVATE PASSENGER, NON-BUSINESS;AUTHORIZED FOR HIRE

Power units
331
on file (MCS-150)
Drivers
358
52 hold a CDL
Annual mileage
13.4M mi
reported 2024
Recordable crash rate
per million miles
How far they run · drivers by operating lane
  • Interstate · <100 mi99 drivers
  • Intrastate · <100 mi259 drivers
Company officer
KATHY CLUFF
Operation
Interstate
D-U-N-S
156076655
Registered since
1993-08-20
Last MCS-150 update
2025-05-30
Census status
Active

Fleet: 0 trucks · 331 buses.

Source: FMCSA Company Census File (data.transportation.gov). Fleet and driver counts are self-reported on the carrier’s most recent MCS-150 filing.

Activity history

43 events
  1. 05/30/2025MCS-150 update filed

    13.4M mi reported (2024)

  2. 05/17/2024Insurance cancelled — NATIONAL INTERSTATE INSURANCE COMPANY

    BIPD/Excess · policy DDX 0551268-00

  3. 04/12/2024Insurance filed — THE CINCINNATI INSURANCE CO.

    Liability (BIPD) — BMC-91X · policy EBA 071 21 21

  4. 04/12/2024Insurance replaced — NATIONAL INTERSTATE INSURANCE COMPANY

    BIPD/Primary · policy CAR 0551268-00

  5. 05/12/2023Insurance cancelled — PHILADELPHIA INDEMNITY INSURANCE COMPANY

    BIPD/Primary · policy PHPK2401777

  6. 04/12/2023Insurance replaced — PHILADELPHIA INDEMNITY INSURANCE COMPANY

    BIPD/Primary · policy PHPK2401777

  7. 04/12/2022Insurance replaced — PHILADELPHIA INDEMNITY INSURANCE COMPANY

    BIPD/Primary · policy PHPK2259669

  8. 04/12/2021Insurance replaced — PHILADELPHIA INDEMNITY INSURANCE COMPANY

    BIPD/Primary · policy PHPK2118518

  9. 04/12/2020Insurance replaced — PHILADELPHIA INDEMNITY INSURANCE COMPANY

    BIPD/Primary · policy PHPK1964576

  10. 04/12/2019Insurance replaced — PHILADELPHIA INDEMNITY INSURANCE COMPANY

    BIPD/Primary · policy PHPK1799621

  11. 04/12/2018Insurance replaced — PHILADELPHIA INDEMNITY INSURANCE COMPANY

    BIPD/Primary · policy PHPK1633122

  12. 04/12/2017Insurance replaced — PHILADELPHIA INDEMNITY INSURANCE COMPANY

    BIPD/Primary · policy PHPK1477165

  13. 04/12/2016Insurance replaced — PHILADELPHIA INDEMNITY INSURANCE COMPANY

    BIPD/Primary · policy PHPK1318640

  14. 04/12/2015Insurance replaced — PHILADELPHIA INDEMNITY INSURANCE COMPANY

    BIPD/Primary · policy PHPK1155881

  15. 04/12/2014Insurance replaced — PHILADELPHIA INSURANCE COMPANY

    BIPD/Primary · policy PHPK1003318

  16. 04/26/2013Insurance cancelled — UNIVERSAL INSURANCE COMPANY

    BIPD/Primary · policy JMA1003891@1

  17. 04/12/2013Insurance replaced — UNIVERSAL INSURANCE COMPANY

    BIPD/Primary · policy JMA1003891@1

  18. 04/01/2013CONTRACT — INVOLUNTARY REVOCATION

    DISCONTINUED REVOCATION (04/12/2013)

  19. 05/15/2012Insurance cancelled — UNIVERSAL INSURANCE COMPANY

    BIPD/Primary · policy JMA1003891

  20. 04/12/2012Insurance replaced — UNIVERSAL INSURANCE COMPANY

    BIPD/Primary · policy JMA1003891

  21. 04/04/2012Insurance cancelled — UNIVERSAL INSURANCE COMPANY

    BIPD/Primary · policy JMA1003891

  22. 03/08/2012CONTRACT — INVOLUNTARY REVOCATION

    DISCONTINUED REVOCATION (03/22/2012)

  23. 04/12/2011Insurance replaced — UNITED STATES FIRE INSURANCE CO.

    BIPD/Primary · policy 1337276889

  24. 11/23/2009CONTRACT — INVOLUNTARY REVOCATION

    DISCONTINUED REVOCATION (06/21/2010)

  25. 04/12/2009Insurance replaced — EMPIRE FIRE & MARINE INSURANCE CO.

    BIPD/Primary · policy CL323270

  26. 11/04/2008Insurance replaced — TWIN CITY FIRE INSURANCE COMPANY

    BIPD/Primary · policy 22 ZAF NA 10 54

  27. 05/05/2005MOTOR PASSENGER CONTRACT CARRIER — REINSTATED
  28. 04/12/2005Insurance cancelled — PENNSYLVANIA NATIONAL MUTUAL CAS. INS. CO.

    BIPD/Primary · policy AU9 0612862

  29. 02/06/2005Insurance cancelled — OHIO CASUALTY INSURANCE CO.

    BIPD · policy BAO0352946950

  30. 01/10/2005CONTRACT — INVOLUNTARY REVOCATION

    DISCONTINUED REVOCATION (01/26/2005)

Merged from FMCSA authority, insurance, out-of-service, and census records.

🚛

Operations

Classification

  • PRIVATE PASSENGER, BUSINESS;PRIVATE PASSENGER, NON-BUSINESS;AUTHORIZED FOR HIRE

Area served

  • Interstate

FMCSA safety rating

Rating
Satisfactory
Type
Non-ratable review
Rated
2022-03-16
Last review
2026-07-01
📄

MCS-150 registration

Form date
2025-05-30
Reported mileage
13,449,704 mi (2024)

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Data sourced from public FMCSA records via safer.fmcsa.dot.gov · Latest FMCSA update: Sep 2026 · Page refreshed: Sep 22, 2026, 11:16 PM. VioCodes is not affiliated with FMCSA. To dispute incorrect data, file a DataQs Request for Data Review.